No fix in sight for the Galaxy Watch issues irking users

It has been over a month since Samsung’s new smartwatch was released and there’s still no fix for the many Galaxy Watch issues. Not long after the wearable device came out, users start complaining about issues with some of the features for which people tend to purchase a smartwatch in the first place.

There are countless reports of these on Samsung’s forums and in a closed Facebook group for Samsung smartwatches. Users are reporting pedometer (step counter) and heart rate sensor issues, incorrect sleep and heart rate tracking as well as less than expected battery life.

No fix yet for Galaxy Watch issues

The first acknowledgment of issues with the pedometer and heart rate sensor came from a moderator on Samsung’s forums last month. It was mentioned that the issue would be resolved by a software update. The temporary fix suggested involved rebooting the watch when the problem is detected and then disabling the Elliptical trainer and Rowing machine setting. Users on the Facebook group are complaining about missing steps, particularly the first 15-20 steps after being still for a period.

The Galaxy Watch issues don’t stop here. Some are complaining about sleep tracking not counting deep sleep. Others say that heart rate tracking completely loses track throughout the day and particularly during workouts. The graphs and data on the watch itself appear to be correct so it may just be a matter of the data not syncing correctly with Samsung Health.

Issues with calorie burn being low compared to other tracking devices have also been reported. This could be due to the heart rate tracking being out of sync. A small number of Galaxy Watch owners have complained about getting only 2/3 days of battery life on the 46mm model.

Samsung has been asking users to provide diagnostic information directly to the software team when they experience any such unusual behavior. The fact remains that this has been going on ever since the Galaxy Watch was released.

A firmware update was released recently for the Galaxy Watch but it didn’t seem to include any fixes. It’s about time that Samsung rolled out the firmware update that addresses these issues on its new smartwatch. Have you experienced any of these issues on your Galaxy Watch? Let us know in the comments below.

The post No fix in sight for the Galaxy Watch issues irking users appeared first on SamMobile.

SamMobile https://ift.tt/2IyiH9M